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A Holistic Approach to Technology

The biggest challenge to running any business is realizing that every decision you make can have a ripple effect on other aspects of your business.  This is especially true with technology.  Not only must a business leader determine which hardware, software, or technology option is right for the business, but they must also understand how these technologies will integrate with existing workflows, systems, and processes.  This is the crossroads where many business owners turn to a technology advisor like Conscious Networks, for a more holistic approach to technology.  Let’s explore.

In medicine, we all understand the concept of holistic medicine – namely that one medical decision can impact all parts of the body, mind, and spirit.  So, these medical decisions are made carefully, with consideration for every other medication, health condition, or ailment of the patient.  But, when it comes to technology, most businesses make buying decisions based on an immediate problem, rather than a holistic approach.  This approach can present a number of challenges for the business, not the least of which, is the all-consuming process that takes tremendous time and resources away from the business leader(s).  A holistic approach is much more effective when it comes to making decisions about your business’ technology. Here is an example that demonstrates the approach.

A Case Study in Technology Purchases

Let’s say your organization needs a new phone system.  Your goal is to better serve your customers while accommodating a hybrid workforce. You enlist organizations who sell telephony services and equipment and they each make their pitch for their product or service.  While they may be solution-oriented, they are certainly not holistic.  After all, their job is to sell you something, right?  A few weeks down the road, after interviewing multiple vendors and countless hours researching, you finally decide to move forward with a VOIP system from Vendor A.

After the setup and training process is complete, you realize that while the VOIP system solves your immediate need, it is creating some new challenges. There are some integration issues with existing software.  There are some cloud-based delay issues.  Your team is missing calls and unable to forward voicemails to the appropriate team member.  In addition, the software seems to be network intensive or is impacting individual user laptops, negatively.  Inbound calls are going to voicemail inadvertently and/or screen pops are not occurring because the system isn’t properly integrating with your existing CRM.

Now, the business leader (or their poor designee) is spending inordinate amounts of time trying to fix all the ripple effect issues.  In this example, you can see that one technology purchase can impact multiple areas of your business quickly.  A more practical, holistic approach would be to delegate the task to someone who has the technical knowledge and expertise to make a more informed recommendation, particularly regarding your existing systems and operations.  And, let’s face it, you’re not going to get that kind of expertise from any salesperson.

Technology Advisors

Technology advisors, like Conscious Networks, serve as strategic partners and solve these types of technology challenges every day.  They are up to speed on the latest technologies, potential bugs, and your overall goals and expectations.  Many businesses rely on a technology consultant to make these kinds of decisions because:

  1. They are intimately familiar with your organizational structure and processes,
  2. They understand your desired client experience,
  3. They work to understand the initial pain point and all of the surrounding processes that can be impacted,
  4. They understand your annual budgets, cost tolerance, and desired goals,
  5. They can assist with proper integration between new and existing software, equipment, and IT infrastructure.
  6. They do this kind of work every day – it’s their job.

Most business owners, CEOs, or even CIOs don’t have the time (and sometimes expertise) to effectively make these decisions, much less oversee the implementation process.   This is where a technology partner can be invaluable.  If you’re looking for a knowledgeable technology advisor, Conscious Networks is here to help.  Contact us today to schedule a consultation.

Frequently Asked Questions: Holistic Technology

What is Holistic Technology?
Holistic Technology refers to an approach that integrates various technology solutions and practices into a cohesive system. It focuses on optimizing technology use by considering the overall impact on an organization's efficiency, security, and growth, rather than just addressing individual technical issues. At Conscious Networks, we also believe that holistic technology considers existing process, platforms, and integration before implementing new technologies, to minimize disruption and downtime.
How can Holistic Technology benefit my business?
Holistic Technology can enhance your business by improving operational efficiency, ensuring better integration of systems, reducing redundancy, and providing a more comprehensive approach to problem-solving. It helps in aligning technology strategies with business goals for more sustainable growth.
What are the key components of a Holistic Technology strategy?
A Holistic Technology strategy typically includes systems integration, cybersecurity, data management, cloud solutions, and user support. It also involves continuous monitoring and optimization to ensure that all technological aspects work together seamlessly.
How does Holistic Technology differ from traditional IT support?
Unlike traditional IT support, which often focuses on fixing issues as they arise, Holistic Technology takes a proactive and integrated approach. It emphasizes long-term planning, system optimization, and aligning technology solutions with overall business objectives.
What should I look for in a Holistic Technology provider?
When choosing a Holistic Technology provider, look for a company that offers a comprehensive range of services, has experience in integrating various technology solutions, and provides proactive support and strategic planning. Additionally, consider their ability to tailor solutions to your specific business needs and goals.
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Conscious Networks provides a holistic approach to technology allowing you and your leadership team to focus on your business and core competencies.

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